Ticket Policies

Terms and Conditions

  • For general admission events, please arrive early as seating is not assigned.
  • Performances start at the time listed on the ticket, so please allow sufficient time for travel, parking, ticket collection and other pre-performance activities.
  • For the safety and comfort of the performers and other audience members, latecomers will be admitted into venues at a suitable break during the performance. Late seating breaks vary from performance to performance and some performances (especially those without intermissions) may not include a late seating break. We regret that we cannot provide refunds to those who arrive late for a performance.
  • If you need to leave a performance for any reason once it has commenced, you will only be re-admitted during a suitable break in the performance. Late seating breaks vary from performance to performance and some performances (especially those without intermissions) may not include a late seating break.
  • In order to maintain a safe environment, everyone attending ticketed performances must possess a valid ticket, including babes in arms.
  • Audio and video recording and taking photos (including camera phones) at performances is prohibited. You may be asked to check these items as a condition of entry.
  • We request that mobile phones be turned off prior to the start of a performance. If you must keep your phone turned on, please place it on silent or vibrate mode. Also, please remember that light from your phone may be distracting to other audience members.
  • Art of Jazz is committed to providing barrier free access. If you require wheelchair seating, please advise the ticket agent at time of purchase.

If you require more information on services available for people with disabilities, please contact the Art of Jazz offices at jazz@artofjazz.org.

Free Events

  • Free events are limited to the capacity of the venue and admission is on a first come, first served basis and are general admission (not assigned seating). Please arrive early to ensure your admittance.
  • As a courtesy to others, we regret that we cannot allow people to hold space for friends and family in lines for free events. We thank you in advance for your cooperation.
  • For the safety and comfort of the performers and other audience members, latecomers will be admitted into venues at a suitable break during the performance. Late seating breaks vary from performance to performance and some performances (especially those without intermissions) may not include a late seating break.
  • Audio and video recording and taking photos (including camera phones) at events is prohibited. You may be asked to check these items as a condition of entry.
  • We request that mobile phones be turned off prior to the start of an event. If you must keep your phone turned on, please place it on silent or vibrate mode. Also, please remember that light from your phone may be distracting to others.

If you have any additional questions, please contact the Art of Jazz offices via e-mail at jazz@artofjazz.org.